Know your customer policy
Last updated: January 2025
1. Introduction
This Know Your Customer (KYC) policy governs how NV Casino verifies the identity of our customers and assesses risks associated with their accounts. For information on how we handle complaints, please see our customer complaints policy and for details on refunds, please see our refund policy.
2. Purpose
We implement KYC measures to:
- Prevent money laundering and terrorist financing
- Comply with anti-money laundering regulations (AML)
- Prevent underage gambling
- Prevent fraud, cheating and conspiracy
- Protect our platform and customers
3. Risk assessment
We use a risk-based approach to assess each customer:
3.1 Country/Geographical risk
We assess the level of risk based on your country of residence, considering factors such as:
- Countries with strategic gaps in AML/CFT
- High risk jurisdictions as defined by FATF
- Sanctioned countries
3.2 Customer risk
We assess individual customer risk based on:
- Transaction patterns and amounts
- Source of funds
- Politically Exposed Person (PEP) status
- Account behavior and activity
4. Verification requirements
We may require the following documents for verification:
4.1 Identity verification
- Valid government-issued ID (passport, national ID card, driver’s license)
- Proof of address (utility bill, bank statement, government document)
- Proof of payment method ownership
4.2 Source of funds
For large deposits or suspicious transactions we may request:
- Bank statements
- Pay slips
- Tax documents
- Other documents that prove legitimate source of funds
5. When verification is required
Verification may be required:
- Before the first payout
- For withdrawals over €1,000
- When suspicious activity is detected
- For accounts with unusual patterns
- As part of ongoing monitoring
6. Verification process
Our verification process includes:
- Submission of required documents
- Review by our compliance team
- Additional checks if needed
- Approval or request for additional information
7. consequences of failure to verify
If you do not complete verification:
- Withdrawals may be limited
- Account may be suspended
- Account may be closed
- Funds may be withheld until verification is completed
8. Data protection
All verification documents are stored securely and processed in accordance with:
- GDPR (General Data Protection Regulation)
- EU AML/CFT directives
- Our privacy policy
9. Continuous monitoring
We continuously monitor accounts for:
- Suspicious transactions
- Unusual patterns
- Compliance with terms and conditions
- Changes in risk profile
10. contact
For questions about KYC requirements, contact: [email protected]